General

Offer Issues

• Why is my offer reward pending?
• I get a blank page when trying to play a game or do a task
• I have completed a task or game, but it doesn't show up as completed
• I have completed a game or task but didn’t receive any reward

Survey Issues

• I have a technical issue with a survey
• I completed a survey but didn’t receive any reward
• Why was I disqualified or 'screened out' from a survey?
• Why am I getting surveys in different languages?
• What are profile questions and qualifications?
• Why aren't there any surveys available?

Shopping

• How To Get Receipts To Work The First Time & What To Do If They Don’t
• How long does it take for my receipt to be processed?
• Am I allowed to share receipt?
• When do new offers start?
• Can I claim the same deal multiple times in the same week?
• Can I claim multiple offers on the same receipt?

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Other

• Why am I not able to turn off necessary data in privacy settings?
• What is BitLabs?
• Am I allowed to use a VPN?
• I provided an incorrect ZIP or postal code. How can I change it?
• Why do I get errors when putting in my ZIP or Postal code?
• Do you collect any data from users?